In case of consumer litigation, the consumer can go to the European Online Dispute Resolution Platform, available at ec.europa.eu/consumers/odr or the following entities for alternative resolution of consumer litigation:
1. CNIACC - National Center for Information and Arbitration of Consumer Conflicts
Phone: 213 847 484;
Email: cniacc@unl.pt
2. CIMAAL - Center for Information, Mediation and Arbitration of Consumer Conflicts of the Algarve
Phone: 289 823 135
E-mail: ciudadal@mail.telepac.pt
3. Coimbra District Consumer Conflict Arbitration Center
Phone: 239 821 690/289;
E-mail: geral@centrodearbitragemdecoimbra.com
4. Lisbon Consumer Conflict Arbitration Center
Phone: 218 807 000 / 218807030;
E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
5. Porto Consumer and Arbitration Information Center
Phone: 225 508 349 / 225 029 791;
E-mail: cicap@mail.telepac.pt
6. Center for Arbitration of Consumer Conflicts do Vale do Ave / Arbitration Court
Phone: 253 422 410;
Email: triave@gmail.com
7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
Phone: 253 617 604;
E-mail: geral@ciab.pt
8. Center for Arbitration of Consumer Conflicts of the Autonomous Region of Madeira
Residence: Rua Direita, 27 - 1º Andar, 9050-405 Funchal;
E-mail: centroarbitragem.sras@gov-madeira.pt
For more information consult the Portal do Consumidor at www.consumidor.pt
